Which Countries and Addresses Do You Ship To (incl. APO/FPO)?

Quick Answer

SilkSilky ships to more than 50 countries and regions worldwide, with standard and express options available for some destinations and standard delivery only for others. The most reliable way to confirm your specific location is to enter your full shipping address at checkout and see whether it's accepted.

You can also ship to a business address, and US customers may use a PO Box with Standard Delivery. We're currently unable to deliver to FPO military addresses, and APO/diplomatic addresses may carry similar restrictions, so please contact us before ordering if that's your only option.

Which countries do you ship to internationally?

We currently ship to more than 50 countries and regions across the globe. Both standard and express shipping are available to destinations including:

  • The United States
  • Canada
  • Mexico
  • The United Kingdom
  • Australia
  • Japan
  • Hong Kong
  • South Korea
  • Singapore
  • Thailand

For many other countries and regions, we offer standard shipping only. These include destinations across Europe (such as Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland), as well as locations in Oceania, South America, Africa, and Asia.

Because availability can change and depends on the exact destination, please treat checkout as the final word on whether we can ship to your address.

How do I know if you can ship to my address?

Enter your complete shipping address at checkout. If the destination is supported, you'll be able to choose a delivery option and complete your order.

If your country or region isn't listed, your postal code is rejected, or a payment provider shows a message saying we don't deliver to your address, please contact our Customer Care team via live chat or the Contact Us page. Sharing a screenshot of the message helps us look into it quickly.

Some destinations may be unavailable due to logistics limitations, carrier coverage, customs requirements, or remote-area restrictions. If your original address can't be served, we may ask whether you have an alternative shipping address.

Can I have my parcel shipped to a business address?

Yes. You're welcome to have your order delivered to a business address, such as your place of work, instead of your home.

Because a delivery may require a signature, please make sure someone will be available to receive the package. Deliveries can arrive at various times during the day, so it helps to plan for someone to be on hand.

Can I ship to a PO Box?

For customers in the United States, delivery to a PO Box is available using our Standard Delivery service. A few things to keep in mind:

  • Express shipping in the US does not support delivery to PO Boxes.
  • Because some packages ship from different warehouses, certain orders may not be deliverable to a PO Box. If there's any issue, we'll let you know.
  • For the smoothest experience, we generally recommend using a street address rather than a PO Box where possible.

Do you ship to APO/FPO military addresses?

We're currently unable to deliver to FPO (Fleet Post Office) military addresses. Shipping to these addresses involves additional coordination with military postal systems and specific regulatory requirements that fall outside our current delivery network.

APO and diplomatic addresses may be subject to similar restrictions. If your only available address is APO or FPO, please contact our Customer Care team before placing an order so we can confirm what's possible.

In the meantime, some customers choose to:

  • Ship to a trusted family member or friend who can forward the package
  • Use a reputable third-party package-forwarding service that handles military addresses

We're continuing to explore ways to expand our delivery options, so this may change in the future.

Will I need to pay customs or import duties?

For international orders, any customs charges or import duties are set by the destination country, not by SilkSilky, and may be due at or after delivery. These charges are separate from the price you pay at checkout, and the amount depends on your local regulations. If you are charged customs duties, keep the payment receipt and send it to our Customer Care team, and we will compensate you for the charge.

In what situations should I contact Customer Care?

Please reach out if:

  • Your country or region isn't available at checkout
  • Your postal code or address is rejected
  • A payment provider shows a message that we don't deliver to your address
  • You're shipping to a remote area, island, overseas territory, or forwarding address
  • Your only available address is APO, FPO, or a diplomatic address
  • You'd like to know whether an alternate address can be used for an existing order