Which Carrier Will Deliver My Package?

Quick Answer

The carrier for your order depends on your destination and the shipping method, and the easiest way to see it is in your shipping confirmation email and tracking details once your order ships.

If you need to confirm the carrier before that, or you have concerns about delivery in your area, please contact our Customer Care team with the email address used for your order so we can locate it and check for you.

How do I find out which carrier is delivering my package?

Once your order ships, your shipping confirmation email includes a tracking number and a tracking link. The carrier handling your package is shown there, and following the tracking link lets you see the carrier's latest updates as your package moves toward you.

If your order ships in more than one package, you may receive a separate tracking number for each, and the packages could be carried by different services.

Which carriers does SilkSilky use?

The carrier depends on your destination and the shipping method selected. Standard and express options may be handled by different services, so the carrier shown for your order reflects what's used for that specific shipment and route. Because of this, there isn't a single carrier for every order, and the most accurate answer for your package is always the one shown in your tracking details.

What if my area has delivery limitations with a certain carrier?

If a particular carrier doesn't deliver to your location, or you have specific delivery needs in your area, contact our Customer Care team before your order ships if possible. Share the email address used for your order so we can locate it and check the carrier for that shipment, and we'll do our best to help with your situation.

Please note that providing only a shipping address may not be enough for us to find your order quickly, so including the order email helps us assist you faster.

In what situations should I contact Customer Care?

Please contact our Customer Care team via live chat or the Contact Us page if:

  • You need to know which carrier will deliver your package
  • Your area has delivery limitations with a specific carrier
  • You'd like us to check the carrier for a specific order
  • Your tracking doesn't clearly show the carrier

When you reach out, please include the email address used for your order so we can locate it and confirm the carrier.