What If I'm Not Home or Delivery Keeps Failing?

Quick Answer

If you're not home when your package arrives, the carrier will usually try one of a few options: leaving it in a safe place, taking it to a local collection point, or attempting delivery again. Exact handling depends on the carrier and your location.

If delivery attempts keep failing, contact our Customer Care team via live chat or the Contact Us page with your order number, tracking number, and best contact phone number, and we'll help work out the next step.

What happens if I'm not home when my package arrives?

When no one is available to receive a package, carriers typically have a few ways to make sure it still reaches you:

• Safe place delivery: the package may be left in a safe spot, such as your porch, mailbox, or with a trusted neighbor, with a notification to let you know.
• Local collection point: if a safe place isn't suitable, the package may be taken to a local post office or pickup point. A calling card is usually left with instructions on where and how to collect it.
• Rearranged delivery: in many cases you can arrange a redelivery at a more convenient time, following the carrier's instructions.

The options available depend on the carrier serving your area, so check any notification or card you receive for the specific next steps.

How can I help make sure delivery goes smoothly?

A few simple things make a successful delivery more likely:

• Make sure your shipping address is complete and accurate, including any apartment, suite, or unit number
• Provide a contact phone number so the carrier can reach you if needed
• Use any delivery-instructions or notes field at checkout to specify a preferred safe place
• Keep an eye on your email or text notifications for delivery updates

If you know you'll be away around your expected delivery window, contact us with your order details ahead of time so we can review what options may be available.

What should I do if delivery attempts keep failing?

If a package has had more than one failed delivery attempt, please contact our Customer Care team and include:

• Your order number
• Your tracking number
• A short description of the delivery problem
• The best phone number for the carrier to reach you

We may check with the carrier or logistics team to understand what happened, and in some cases we can pass your phone number to the carrier so they can contact you directly to arrange another attempt. If the carrier has provided contact details, you can also reach out to them directly to ask about collection or redelivery.

What happens if my package is being returned to sender?

After repeated failed attempts, a carrier may begin returning a package to the sender. If your tracking shows this, contact us so we can check the return status and discuss your options, which may include arranging a new shipment or, depending on the situation, reviewing a refund once the returned item has been received and processed. The right outcome depends on the specifics of your order, so we'll confirm the details with you.

In what situations should I contact Customer Care?

Please reach out to our Customer Care team via live chat or the Contact Us page if:

• You'll be away from home around your expected delivery window
• Delivery has been marked as failed more than once
• Tracking says you weren't available, but you believe you were
• The carrier hasn't contacted you and you'd like your phone number passed along
• You need local pickup or carrier details to collect your package
• Tracking shows your package may be returning to sender
• You'd like to ask about refund or reshipment options after repeated failed attempts

Including your order number, tracking number, and contact phone number helps us act quickly.