Can I Add Delivery or Leave-at-Door Instructions?

Quick Answer

If you'd like to add delivery instructions for your order - for example, leaving the package at your door, handing it to a concierge or reception desk, or noting how to access your building - please contact our Customer Care team with your order details and the instructions you'd like applied.

Whether an instruction can be honored often depends on your local carrier and your address. Leaving a package without a signature usually needs your authorization first, and timing matters: the earlier you reach out, the more likely we can pass the request along before delivery.

How do I add delivery instructions to my order?

Contact our Customer Care team via live chat or the Contact Us page, and include:

• Your order number
• The email address used to place the order
• The exact instruction you'd like to add - for example, "leave at the front door," "hand to the concierge," or "ring the doorbell on the side entrance"
• Any access details that help the courier find or reach the delivery point

We'll review the request for your specific order and let you know what's possible. Because some instructions can only be applied while a package is still being prepared or is in transit, please reach out as soon as you can.

Can I ask for my package to be left at the door without a signature?

In many cases, yes - but a leave-at-door or no-signature delivery usually needs your authorization first. We may ask you to confirm that you're happy for the courier to leave the package at your address without anyone signing for it.

Keep in mind that this option isn't guaranteed for every order or destination, and once you authorize it, the package may be left in the spot you've described. If you'd prefer a signed or handed-over delivery, just let us know.

What details are helpful for a leave-at-door or access instruction?

The clearer your instructions, the better the chance the courier can follow them. Helpful details include:

• Where exactly to leave the package - for example, front porch, side door, back door, or a covered area
• Whether a doorbell, buzzer, or gate code is needed, and where it is
• Whether a concierge, reception desk, building manager, or mailroom can accept the package, and their hours
• Any other note that helps the courier reach your delivery point

What if a delivery attempt has already failed?

If the courier tried to deliver but couldn't reach you, redelivery is usually handled by your local carrier. Depending on your order, we can either help arrange redelivery or share the carrier's contact details so you can arrange it directly.

At that point you can also provide updated instructions - such as authorizing a leave-at-door delivery or describing where the package can be safely left - to help the next attempt succeed.

In what situations should I contact Customer Care?

Please reach out if:

• You'd like to add or update delivery instructions for an existing order
• You want to authorize a leave-at-door or no-signature delivery
• Your delivery location has a concierge, reception desk, buzzer, or access requirement
• A delivery attempt failed and you'd like to provide instructions for the next attempt
• You're unsure whether a delivery note can still be applied to your shipment