Can I Reschedule Delivery or Arrange Pickup?

Quick Answer

If you need to change your delivery date, collect your package yourself, or receive your order before a specific deadline, please contact our Customer Care team as early as possible with your order number and details.

Once a package is with the carrier, delivery changes and rescheduling are usually arranged directly with the carrier. We can help check your status and, where needed, share the carrier contact details for your order. These requests are handled case by case, so timing and options can vary.

How do I reschedule my delivery?

Start by contacting our Customer Care team via live chat or the Contact Us page with your order number. We'll check your shipment status.

If your package is already with the delivery carrier, rescheduling is typically arranged with the carrier directly, since they hold the package and manage delivery attempts. If we have carrier contact details for your order, we'll share them so you can request a new delivery date or window.

Can I pick up my order myself?

Pickup requests are reviewed individually rather than through a standard self-collection option, so please contact us with your order details so we can look into what's possible for your specific order. We can't confirm a fixed pickup location or company-office collection in advance.

If your package has been routed to a carrier pickup point - such as a parcel station, locker, or local depot - you can usually collect it there using the details in your tracking information.

What if I can't pick up my package from a parcel station or pickup point?

If your package is waiting at a parcel station, locker, or pickup point and you can't collect it, contact the carrier or local delivery service as soon as possible to discuss your options. They manage the pickup location and any holding period.

A few things to keep in mind:

• If a parcel isn't collected in time, it may be returned to the sender.
• Once a package has been delivered to a carrier's pickup location, we may not be able to retrieve it on your behalf and will usually direct you to the carrier.
• If your tracking shows the package as delivered but you don't have it, check with neighbors, building staff, or the local delivery service in case it was left somewhere secure.

If you're unsure of your next steps, contact us with your order number and we'll help you understand your status.

What if I need my order before a specific date or trip?

If you need your order by a certain date - for example, before travel or an event - contact us as early as possible with your order number and your deadline. We'll do our best to share the latest status and timing.

Please note we can't guarantee a delivery date, as final delivery depends on the carrier. If your order ships in more than one package, some items may arrive before your deadline while others take a little longer, and we can share item-level updates where they're available.

In what situations should I contact Customer Care?

Please reach out if:

• You want to request a new delivery date or a delivery window
• You'd like to ask about collecting your order yourself
• You can't pick up a package from a parcel station, locker, or pickup point
• Your tracking shows delivered but you haven't received the package
• You need your order before a specific date or trip
• You need carrier contact details that weren't included in your tracking information
• You'd like an update on whether each item may arrive before your deadline