What If I Only Returned Part of My Order?

Quick Answer

If you returned only part of your order and are keeping the other item or items, your refund is processed for the item that was actually returned. The items you keep are not refunded.

To make sure everything is matched correctly, we may reach out to confirm which item you sent back and which you are keeping. If you would still like to return more from the same order, just let us know.

How is my refund calculated if I only returned one item?

Your refund covers the item or items you actually returned and received back by us, not anything you keep. Once we receive and inspect the returned item, we process the refund for that item to your original payment method.

If you used a promotion or discount on your order, the refund for a returned item reflects the final amount you paid for that item. Shipping fees are not refundable.

How will you know which item I returned and which I kept?

In many cases we can see this from your return, but to avoid any mix-up we may contact you to confirm. It helps if you let us know clearly:

• Which item or items you sent back
• Which item or items you are keeping on purpose

Confirming this lets us process the refund for the right item without delay.

I meant to return more than one item but only sent one back. What now?

If you originally asked to return several items but only one arrived back with us, please contact our Customer Care team via live chat or the Contact Us page with your order number. Let us know which additional item you still want to return, and we will provide the correct instructions for the rest of your return.

When will I see the refund for my returned item?

Once your return is received and inspected, we process the refund to your original payment method. After it is processed on our side, it can take a short time to appear on your statement, depending on your bank or payment provider.

If your refund has not appeared after the timeframe we gave you, contact our Customer Care team via live chat or the Contact Us page and we will check the status for you.

In what situations should I contact Customer Care?

Please reach out if:

• You returned only one item but had originally requested a return for more than one
• You want to return another item from the same order
• You are not sure we received everything you sent back
• Your refund has not appeared after the timeframe we provided
• You are unsure how your refund was calculated for a partial return