How Do I Check My Return or Exchange Status?

Quick Answer

After you ship your return, please send us the tracking number and keep your shipping receipt. The tracking number helps us identify your package and follow it on its way back to us.

Once your return is received and confirmed, we move on to your refund or exchange. For exchanges, your replacement is typically processed within about 5 business days of us receiving the item, and tracking is sent by email once it ships.

I've sent out my return package - now what?

Once you've shipped your return, please share the proof of shipment and tracking number with our Customer Care team. Once we receive your returned package, we'll take care of the rest and process your refund or exchange as soon as possible. Keeping your shipping receipt until everything is complete is a good idea, just in case it's needed.

How do I check where my return package is?

Use the tracking number from the carrier you shipped with to follow your return package. The tracking will show its progress and let you know when it's been delivered back to us. If you didn't ship with a tracked service, or your tracking isn't updating, contact us and we'll help you look into it.

How do I confirm SilkSilky has received my return?

First, check your return tracking to see whether the package shows as delivered. If it shows delivered and you'd like us to confirm receipt on our side, contact our Customer Care team via live chat or the Contact Us page with your order number and return tracking number. We'll check the status of your return and let you know.

Refunds and exchanges are handled once your return has been confirmed as successfully delivered, so the tracking number really helps us move things along.

What happens after my return is delivered?

Once your returned package is delivered and confirmed, we process your refund or exchange:

• For a refund, it goes back to your original payment method.
• For an exchange, your replacement is typically processed within about 5 business days of us receiving the item, then ships out.

If your tracking shows delivered but you haven't seen an update from us after a reasonable time, contact us with your order number and tracking number and we'll check on it.

How do I check on my exchange or replacement?

If you're waiting on an exchange or replacement, watch for a shipping confirmation email with tracking once your new item ships. If the replacement tracking hasn't appeared, or it's stopped updating for several days, contact us with your order number and we'll look into the status for you.

If a replacement email happens to show your original item details, that can occur briefly even after we've arranged the correct exchange. When in doubt, reply to your support conversation and we'll confirm the replacement details.

What if my return tracking shows delivered but nothing has happened?

If your tracking shows the package was delivered to us but you haven't received a refund or exchange update, please reach out. Have your order number and return tracking number ready so we can locate your package and bring your return or exchange to completion.

In what situations should I contact Customer Care?

Please reach out if:

• You've shipped your return and want to share your tracking number with us
• Your tracking shows delivered but you haven't received a refund or exchange update
• You'd like us to confirm whether your return package was received
• You're waiting on a replacement order after sending the original item back
• Your replacement tracking is missing, invalid, or has stopped updating
• Your replacement shipping email appears to show the wrong item or original order details
• You think your return package may be lost or was sent to the wrong address