Product Fit, Size, Color, or Style Issues

Quick Answer

If an item is too small, too large, too tight, too loose, or isn't the size, color, or style you expected, please contact our Customer Care team before sending anything back. We'll review your order and explain the options available for that item, which may include an exchange, a return, or another arrangement suited to your order. Using the size guide on each product page before you order is the best way to get the fit right the first time.

How do I choose the right size so it fits?

A size guide is available on each product page. Click the size chart button to see measurements (which you can view in CM and inches), size conversions, and guidance on how to measure so the item fits well. The size chart appears in a slightly different place depending on your device:

Desktop - to the right of the size selection
Mobile - above "add to cart"

Many product pages also include a Size Assistant within the size chart pop-up, usually near the top. It asks for details such as your height, age, and weight to help suggest a size when you order.

What can I do if my item doesn't fit or isn't what I expected?

If the size, fit, color, or style isn't right, contact our Customer Care team before returning anything, with your order number and a clear description of the issue, for example too small, too large, too tight, too loose, the wrong color, or not the style you expected. We'll review your order and explain the options that may be available, which depending on the item could include an exchange, a return, or another arrangement suited to your order. Letting us know which option you'd prefer helps us sort it out faster.

How should I prepare an item for return or exchange?

Once we've confirmed how to proceed, please:

Wait for us to provide the return address, any package reference, and instructions before shipping anything.
Keep eligible items in new condition, with tags attached, unwashed and unworn. Some cases may also require the original packaging or an intact security buckle or tag.
After shipping a return, email the tracking number to our Customer Care team.
Write the order or reference number clearly on the outside of the package if we ask you to, so the warehouse can identify your return.

Please note that some item types may have return or exchange restrictions, so it's always best to check with us for your specific item first.

In what situations should I contact Customer Care?

Contact our Customer Care team via live chat or the Contact Us page if:

An item doesn't fit, or the size, color, or style isn't what you expected
You'd like an exchange for a different size or style
You need a return address or return instructions for your order
You're not sure whether a particular item is eligible for return or exchange
You've shipped a return and need to provide the tracking number
A replacement or exchange confirmation shows the wrong size or details