What Is the Security Buckle, Tag, or Packaging?

Quick Answer

The security buckle (sometimes called a security tag) is a small tag or fastener attached to your item. It helps prevent theft and helps confirm that the item is still in new, unworn condition. If there's any chance you'll want to return or exchange an item, keep the security buckle and original tags attached and hold on to the original packaging. If you can't find or identify these on your item, contact our Customer Care team via live chat or the Contact Us page.

What is the security buckle or tag?

The security buckle is a small tag or fastener attached to the product. It serves two purposes: it helps prevent theft, and it helps confirm that an item is still in its original, unworn state. For returns and exchanges, the security buckle needs to stay intact so the item can be verified as unworn and unwashed.

What is the packaging and other tags for?

Your item may arrive with protective packaging and tags - for example tissue paper, a sticker, a card, or an envelope. These help protect the item during shipping and handling. If you may want to return or exchange your item, it's best to keep the original packaging along with the tags. If you're not sure which part is the security buckle, or your packaging looks different from what you expected, reach out and we'll help you identify it.

Why does the security buckle matter for returns or exchanges?

When the security buckle and original tags remain attached and intact, they help show the item hasn't been worn, washed, or used - which is part of qualifying for a return or exchange. If the security buckle or tag has been removed, damaged, or lost, the item may no longer meet the condition needed for a return or exchange. If you're unsure about your item, contact us before sending anything back.

What should I check before returning an item?

Before sending an item back, please make sure:

• The security buckle or tag is still attached and intact
• The original tags are still attached
• The item is brand new, unworn, and unwashed
• The item is returned with its original packaging

Wait for our return instructions before shipping, and after you ship, email us the return tracking number so we can follow your return.

In what situations should I contact Customer Care?

Contact our Customer Care team via live chat or the Contact Us page if:

• You can't find anything that looks like a security buckle or tag on your item
• You're unsure whether the buckle, tag, or packaging is intact
• Your packaging or tags look different from what you expected
• You need return or exchange instructions for your order
• You've already shipped a return and need to provide the tracking number