How Is My Personal Information Used?

Quick Answer

SilkSilky uses your personal information mainly to manage your account, process privacy-related requests, and support the shipping and delivery of your orders.

If you ask us to delete your account or personal data, we may first ask for the email address linked to your account so we can locate the correct account before processing the request. If we need a phone number for an order, it is generally used for shipping and delivery purposes, such as delivery updates or so the carrier can reach you about a shipment.

If you have a specific question about your information or want to make a privacy request, contact our Customer Care team via live chat or the Contact Us page.

What information do you use, and why?

We may use your personal information to:

• Manage your account - keep your account details up to date and respond to account-related requests
• Handle privacy requests - such as deleting your account or personal data, unsubscribing you from communications, or helping you access information we hold about you
• Support shipping and delivery - including delivery updates and allowing the carrier or delivery team to contact you about a shipment

In some regions, or with certain shipping methods, the logistics company may require a phone number to complete delivery.

Why do you need my phone number for an order?

When a phone number is requested for an order, it is generally needed so your delivery goes smoothly. For example, it may be used to:

• Send delivery updates
• Allow the delivery team to contact you about a shipment issue
• Meet a logistics requirement in some regions or for certain shipping methods

If you are asked for a phone number and would like to know why, you can reply to the message you received, or contact us and we will explain how it will be used for your order.

How do I ask SilkSilky to delete my account or personal data?

To request deletion of your account or personal data, contact our Customer Care team and provide the email address associated with your account. We use this to confirm we are working with the correct account before any information is removed.

Once your account is identified, the request may be passed to our technical team to complete the removal. If you would like a status update, you can contact us at any time.

How do I make another privacy request, such as unsubscribing or accessing my data?

If you want to exercise a privacy or data-protection right, please state clearly what you would like in your message - for example:

• Deleting your account
• Deleting your personal data
• Unsubscribing from marketing or other communications
• Accessing the personal information we hold about you

Being specific helps us route your request correctly and respond as quickly as possible.

What if I made a privacy request and haven't heard back?

If you submitted a request - for example, to delete your data or access your information - and have not received a response, please contact us with the email address linked to your account. We will check on your request and follow up with the next step.

In what situations should I contact Customer Care?

Please reach out if:

• You want to delete your SilkSilky account or personal data
• You want to unsubscribe from communications or access information we hold about you
• You made a privacy request and have not received a response
• You have questions about why a phone number is needed for your order
• Your privacy request is connected to an order issue, such as a dispute about a missing order

When you contact us, please include the email address associated with your account so we can locate it quickly.