How Do I Manage Email and Marketing Preferences?

Quick Answer

The quickest way to stop receiving our newsletters and promotions is to click the unsubscribe link at the bottom of any marketing email we send and follow the short instructions.

If the link doesn't work, if messages keep arriving after you've opted out, or if you'd like to stop marketing texts or calls, contact our Customer Care team via live chat or the Contact Us page and we'll help remove you from the relevant lists.

How do I unsubscribe from newsletters and promotional emails?

We'd love for you to stay connected so you don't miss our latest items and exclusive promotions. But if you'd prefer to unsubscribe, you can do it in a moment:

  1. Open any marketing email we've sent you.
  2. Click the unsubscribe link at the bottom of the email.
  3. Follow the simple instructions to confirm.

We hope to see you again soon.

What if the unsubscribe link doesn't work, or emails keep coming?

If the unsubscribe link doesn't work, or you've already unsubscribed but promotional emails keep arriving, contact our Customer Care team via live chat or the Contact Us page. Please include the exact email address that's receiving the messages so we can check the status and remove it from the mailing list.

If messages continue even after we've helped, get back in touch and we'll look into it further.

Can I stop marketing texts or phone calls too?

Yes. If you'd like to stop SMS, text messages, or marketing calls, contact our Customer Care team and provide the phone number that's receiving them so we can remove it from the relevant contact list.

Can I keep order emails but stop marketing ones?

You can. Order and service messages, like order confirmations and shipping updates, are separate from marketing communications, so unsubscribing from newsletters won't stop the updates you need about your purchases.

If more than one email address or phone number is involved, please list each one that should be removed. And if you'd like to keep one address for order updates while removing another from marketing lists, just tell us clearly which address to remove.

In what situations should I contact Customer Care?

Please reach out if:

  • The unsubscribe link in an email doesn't work
  • You've already unsubscribed but still receive promotional emails
  • You'd like us to remove a specific email address from the mailing list
  • You want to stop SMS, text messages, or marketing calls
  • You need to remove both an email address and a phone number from marketing lists
  • You're receiving messages from an unfamiliar number after trying to opt out

When you contact us, please include the exact email address or phone number that's receiving the messages so we can help right away.