How Do I Apply a Voucher, Promo Code, or Discount?

Quick Answer

To use a voucher or promo code, enter it at checkout in the field labeled Promo Code, Discount Code, or Coupon, then select Apply. The discount appears in your order total before you complete payment.

Sale prices and product promotions usually apply automatically once the qualifying items are in your cart, so they don't always need a code. If a code or offer isn't applying the way you expect, our Customer Care team can review it with you.

How do I apply a voucher or promo code at checkout?

Add your items to the cart and proceed to checkout.
Find the Promo Code, Discount Code, or Coupon field.
Enter your code exactly as it appears and select Apply.
Check that the discount shows in your order total before paying.

If a voucher was issued to you by our team, the code is usually sent by email. Enter it in the same field at checkout.

How do sale offers and product promotions work?

Sale prices and product promotions are typically applied automatically when the conditions are met, rather than through a code:

Sale prices usually show on the product page and carry through to the cart and checkout.
Product promotions, such as a buy-more-get-one-free offer, are usually cart-based. Add all the qualifying items to your cart, and the free or discounted item adjusts automatically at checkout. For example, with a buy-three-get-one-free set, all four items need to be in the cart for the discount to apply.

Always review your cart and checkout total before paying to confirm the offer has applied.

Can I combine a code with points or my wallet balance?

Yes. You can combine loyalty points, your wallet balance, and a coupon code together in a single order. A few rules apply:

Only one coupon per order. Coupons can't be stacked, so you can use just one coupon or promo code per order. Compare your available codes and use the one that saves the most.
Coupons can't be used with e-gift cards. A coupon and an e-gift card can't be applied to the same order.
Some promotions, such as buy-more-get-one-free or second-item offers, may not combine with another coupon.

Keep in mind that applying a code lowers your order total, which can sometimes bring it below a free-shipping or free-gift threshold.

Why isn't my code working?

If a code won't apply, try these quick checks:

Remove any extra spaces before or after the code.
Make sure no other coupon is already applied, since only one is allowed per order.
Confirm your cart meets the code's requirements, such as a minimum order amount or specific products.
Check that you're using the code on the correct SilkSilky regional site, as some codes are region-specific.

Codes usually can't be added after an order has been placed, so it's best to apply yours before paying.

In what situations should I contact Customer Care?

Please reach out if:

A code still won't apply after you've checked for spaces and removed other coupons.
A sale price or product promotion didn't apply correctly at checkout.
Your checkout total changes unexpectedly.
You placed an order and the code didn't go through.
A code seems to be region-specific or tied to the wrong site.

You can contact our Customer Care team via live chat or the Contact Us page. It helps to include your order number, the exact code, where you saw the offer, and a screenshot of the checkout page or error.