Can I Get a Discount on This Product?

Quick Answer

SilkSilky runs a range of discounts and promotions throughout the year, so there's often a way to save on the products you love. The easiest way to find a current offer is to check our website, sign up for our newsletter, and follow us on social media for time-limited deals.

If you already have a code, enter it at checkout in the Promo Code or Discount Code field and select Apply to see the savings reflected in your total. If a product or price isn't matching what you expected, our Customer Care team can take a look.

Where can I find current discounts and offers?

We regularly run promotions that can help you save. Common places to look:

• Our website - homepage banners and product pages often feature limited-time deals.
• Our newsletter - sign up at the bottom of the homepage. New subscribers usually receive a welcome email, which may include a code. Some codes are tied to a specific account.
• Social media - follow us for flash sales and surprise offers.

Offers change over time, so the discounts available will depend on what's running when you shop.

Is there a student discount?

Yes. SilkSilky offers a student discount in many countries to students aged 16 and over in full-time or part-time education, including apprenticeships, high school, college, and university.

To get your student code, you'll need a SilkSilky account, then validate your student status through our student discount page. Once validated, your code is shown on screen and emailed to you, and it's usually locked to your SilkSilky account. You can also sign up with a student verification partner such as Student Beans to receive a code when you shop.

How do I get a discount on a specific product?

Add the item to your cart, proceed to checkout, and enter any valid code in the Promo Code or Discount Code field. Check that the discount appears in your order total before you complete payment.

Keep in mind that some offers apply only to certain products, order totals, or regions, and only one coupon can be used per order. If a code doesn't apply to the item you want, it may not be eligible for that offer.

What if the price shown is higher than the advertised price?

If your cart price looks higher than an advertised offer, first check that the item, size, quantity, and any required conditions match the offer exactly. Promotions sometimes apply only to specific variations or quantities.

If everything matches and the expected price still doesn't appear, contact our Customer Care team. Let us know the advertised price you saw, where you saw it, and what's showing in your cart so we can review it for you.

In what situations should I contact Customer Care?

Please reach out if:

• You're not sure whether a specific product is eligible for a discount or offer.
• A code won't apply at checkout, even after you've checked for extra spaces and removed any other code.
• The price in your cart is higher than the advertised price.
• You have a question about your student discount validation or code.
• You'd like help reviewing an order-specific pricing question.

You can contact our Customer Care team via live chat or the Contact Us page. It helps to include the product name, the code you're using, where you saw the offer, and a screenshot of your cart or checkout.