How Do I Pay With an E-Gift Card?

Quick Answer

To pay with your SilkSilky E-Gift Card, add its 16-digit code at checkout. It's a good idea to register the card to your account when you receive it so the credit is ready to use. Make sure your browsing country and currency match the card.

How do I add my E-Gift Card to my account?

When you receive your E-Gift Card, register it to your account so the credit is added straight away and ready to spend. Keep your 16-digit code safe and don't share it with anyone. Once an E-Gift Card has been added to an account, it can't be transferred to another account.

How do I pay with my E-Gift Card at checkout?

At checkout, enter or paste the 16-digit E-Gift Card code into the card input box. The card's value is then applied to your order.

What if my order costs more than my E-Gift Card balance?

If your order total is more than the value on your E-Gift Card, you can pay the remaining amount with another payment method in the usual way.

What if my order costs less than my balance?

If you spend less than the value of your E-Gift Card, the remaining credit stays on your account for you to use later. Where a validity period applies in your country, be sure to use the balance before it ends.

Why does my browsing country need to match the card?

An E-Gift Card works only when your browsing country flag matches the country and currency the card was issued for, even if another country accepts the same currency. On desktop, click the flag in the top-right corner to change your country; on the mobile site, open the menu (the three lines in the top-left) and scroll to change your flag.

In what situations should I contact Customer Care?

Contact our Customer Care team via live chat or the Contact Us page if:

• Your E-Gift Card code isn't being accepted at checkout
• Your balance doesn't look right after an order
• You're unsure which country or currency your card applies to