How Do I Contact the Carrier or Make a Carrier Complaint?

Quick Answer

If you need to reach the carrier handling your delivery, start by checking your tracking information, which usually identifies the carrier and includes their contact options. If you need help, contact our Customer Care team and we can share the tracking details or carrier contact for your order.

If you want to report poor service - such as a courier not following proper delivery procedures - let us know what happened. We take that feedback seriously and can raise the issue with the delivery company on your behalf.

How do I contact the carrier handling my delivery?

Your carrier is generally shown in your tracking information, which often includes a tracking number, a tracking link, and the carrier's own contact options. To reach the carrier:

Open your tracking link or check your order status to see which carrier has your package.
Use the carrier's website or customer service line to ask about your delivery.
Have your tracking number ready so the carrier can locate your shipment quickly.

If you don't have the tracking number or aren't sure which carrier to contact, reach out to our Customer Care team via live chat or the Contact Us page with your order number, and we'll provide the details for your order.

What if my tracking says delivered but I haven't received the package?

If tracking shows your package as delivered but you can't find it, the delivery scan is the starting point. We may ask you to confirm whether the package was actually received, and to check nearby locations or with neighbors and building staff in case it was left somewhere secure.

It can also help to contact the carrier directly to request proof of delivery, such as a delivery receipt, signature, or photo, along with more detail on where it was left. If you still can't locate it, contact us and we'll help review the next steps for your order.

How do I make a complaint about the courier or delivery?

If the courier's behavior or handling during delivery wasn't acceptable, contact our Customer Care team and describe what happened. Helpful details include:

Your order number
The tracking number or tracking link
The current delivery status
A clear description of what went wrong during the delivery attempt

We treat this as delivery feedback and can raise it with the delivery company. While we can't promise a specific outcome from the carrier, sharing the details helps us address the issue and improve future deliveries.

In what situations should I contact Customer Care?

Please reach out if:

Your tracking shows delivered, but you haven't received the package
The courier's behavior during delivery was unacceptable or didn't follow proper procedures
You need the tracking number or tracking link for your order
You're not sure which carrier to contact or how to reach them
You'd like us to review and raise a courier-service issue for your order