Where Does My Order Ship From?

Quick Answer

SilkSilky silk products are made in China, and orders generally ship from there. Our silk is crafted by skilled manufacturers in the home of silk's origin story, which helps us offer high-quality silk at competitive prices.

If you'd like to confirm where your specific package is shipping from, check your shipping confirmation and tracking details, or contact our Customer Care team with your order information.

Where are SilkSilky products made and shipped from?

Our products are proudly made in China, where silk's origin story began. This heritage brings deep craftsmanship and expertise to producing silk of the finest quality, and our orders generally ship from there.

We hold ourselves to strict international standards throughout production, supported by our OEKO-TEX Certification (No. 2406198) and ECOCERT GREENLIFE Certification (No. 00297582), which reflect our commitment to recognized practices for safety and sustainability.

How can I confirm where my specific order ships from?

For most orders, your shipping confirmation email and tracking details will show the journey of your package once it's dispatched. If the shipping origin isn't clear from your tracking, or you'd like confirmation for your particular order, contact our Customer Care team with your order number and the email used at checkout, and we'll confirm the details for you.

Does where my order ships from affect delivery time or customs?

The shipping origin can be one factor in how long international delivery takes and whether your package passes through customs clearance, alongside your destination, the carrier, and the shipping method you chose. Delivery estimates and any customs duties or import fees depend on your destination country's rules.

For more on timeframes and options, see our articles on shipping methods and on packages held at customs.

In what situations should I contact Customer Care?

Please contact our Customer Care team via live chat or the Contact Us page if:

  • You want to confirm where your specific order is shipping from
  • Your tracking or delivery update is unclear
  • You have a question that depends on your delivery country or a specific order
  • You have any other questions or concerns about your order's delivery

When you reach out, please include your order number and the email used at checkout so we can locate your order.