How Do I Place a Bulk, Reorder, or Add-On Order?

Quick Answer

You can buy SilkSilky in larger quantities, reorder a past purchase, or ask us to add an item to an existing order. Most of this you can do directly on our website at checkout; for large orders or adding to an order you've already placed, contact our Customer Care team so we can help.

Can I buy in bulk or get wholesale pricing?

You're welcome to buy in larger quantities by adding the items to your cart and checking out as usual on silksilkoy.shop. As an exclusively online retailer that sells directly to the public, we don't offer a separate wholesale program or wholesale pricing.

If the website won't let you order the quantity you need, or you have questions about a large order, contact us - we can help, and in some cases may suggest splitting a very large purchase into smaller orders. Larger orders can take a little longer to prepare, so it's worth reaching out early if you have a deadline.

How do I place a reorder?

To order something you've bought before, just add the items to your cart again and check out. If you'd like help with a reorder that's tied to a specific past order, contact us with your previous order number and we'll look into the available options.

Can I add an item to an order I already placed?

If you forgot to add something, contact us as soon as possible - ideally before your order ships. Where possible, we may send you a direct payment link for the extra item, which lets you add it to your existing order and can help avoid the extra shipping charge that adding it through a fresh checkout might create.

Please note that an added item may not appear in your original order summary or shipping confirmation, even after it's been processed. If you've paid for an add-on and want to confirm it's included, just ask and we'll check the order.

How do I get help completing checkout?

For standard checkout: choose your product and options, add it to your cart, review your cart, go to checkout, enter your shipping and payment details, then place the order. To use a discount code, enter it in the promo/coupon field at checkout and confirm the discount appears in your total.

If checkout won't complete, a code won't apply, or the page gets stuck, take a screenshot of where the problem happens and contact us - it helps us pinpoint the issue. If your payment was declined, see Why Didn't My Order Go Through?

In what situations should I contact Customer Care?

Contact our Customer Care team if:

• You want help with a large-quantity order, or checkout won't allow the quantity
• You'd like help reordering a previous purchase
• You forgot to add an item, or adding one at checkout shows extra shipping
• Your add-on isn't showing in your order details
• You're having trouble completing checkout or applying a code