Can Promotional Items Ship to Multiple Addresses?

Quick Answer

A promotional order, such as a buy-more-get-one-free set, generally ships together to a single address. It usually can't be split so that individual items go to different recipients.

If you'd like the items to reach more than one person, the simplest approach is to place a separate order for each address, or have the full set delivered to you and forward items yourself. If you have a specific situation, our Customer Care team is happy to help.

Can I send each item in a promotion to a different person?

In most cases, no. When items are part of a single promotion, they're treated as one order and ship to one shipping address. The promotion typically can't be divided so that each item is delivered to a separate recipient.

If you want different people to receive items, the easiest options are to:

  • Place a separate order for each recipient's address, or
  • Have the complete order delivered to you and pass items along to others yourself.

Why do promotional orders ship to one address?

Promotional offers are usually built around a single order, so the items that qualify for the promotion are dispatched together to one shipping address. This keeps the order and any free or discounted items linked correctly.

Please note that we don't cover the cost of forwarding items to other people after delivery.

What if my promotional order needs to be re-sent?

If a promotional order needs to be reshipped, for example after a delivery problem, contact us with your order details. We'll arrange the reshipment to your shipping address and share updated tracking information once it's available.

In what situations should I contact Customer Care?

Please reach out if:

  • You want to know whether your specific promotional order can be split across addresses.
  • You're not sure how to order the same promotion for more than one recipient.
  • Your promotional order needs to be reshipped or you need updated tracking.
  • You have a question about how a particular promotion is delivered.

You can contact our Customer Care team via live chat or the Contact Us page. Please include your order number and the email used to place the order.