Can I See More Product Photos or Details?

Quick Answer

The most complete set of photos and details for any item lives on its product page, which includes the images, full description, material and momme weight, and feature notes for that style. If you'd like to look more closely or check something that isn't clear from the page, contact our Customer Care team - we're happy to point you to the right item, highlight related versions (such as a different sleeve length), and answer specific questions before you order.

Where do I find all the photos and details for an item?

Each product has its own page, and that page is the best source for everything about the item: the photo gallery, the written description, the material composition and momme weight, color options, and any feature details such as lining, pockets, or whether a slip is included. If you're choosing between options, open the page and review the gallery and description first - most questions about look, color, and specifications are answered there.

Can SilkSilky show me a related or alternative version?

Often, yes. If you like a style but want a slightly different version - for example, a short-sleeve rather than a long-sleeve cut - there may be a related product available. Our Customer Care team can let you know whether an alternative version exists and share the relevant product page so you can compare them directly.

Can I tell you my preferences for an item I'm ordering?

Yes. If you have specific preferences for an item - including a gift you're sending to someone else - you're welcome to share them with our Customer Care team along with your order details. If the item is for another person, that recipient can also join the conversation to explain what they'd like. We'll review the request based on your particular order and do our best to help, though what's possible can depend on the item and the situation.

What if the product page doesn't answer my question?

If the page doesn't cover what you need, contact our Customer Care team with the product link or name and your question. We can help confirm details, compare related styles, and make sure you're looking at the right item before you place your order.

In what situations should I contact our Customer Care team?

Contact our Customer Care team via live chat or the Contact Us page if:

• The product page doesn't answer your question about an item
• You'd like to know whether a related or alternative version of a style exists
• You want to share specific preferences for an item you're ordering
• You're buying a gift and the recipient would like to share their preferences
• You'd like help choosing between two items before you order