Why Is My Package Delayed?

Quick Answer

Packages can be delayed for many reasons, including carrier or logistics issues, busy peak or holiday periods, weather, customs clearance, local delivery problems, or an address or contact detail that needs attention. Delivery is often estimated at around 5 to 9 business days after shipment, though this is an estimate rather than a guaranteed arrival date.

If your tracking is still showing movement, your package is usually on its way. If tracking hasn't updated for more than 7 days, please contact our Customer Care team so we can review the shipment.

Why is my package taking longer than expected?

A few common causes can slow a delivery down:

Carrier or logistics delays, routing errors, or a misrouted package
High volume during peak shopping seasons or holidays
Weather disruptions affecting transport
Customs clearance for international orders
Local delivery issues or a failed delivery attempt
An incomplete or incorrect address or missing contact detail
Warehouse processing time for a replacement or exchange shipment

Many delays resolve themselves as the package continues through the carrier network, which is why checking your tracking is usually the best first step.

What should I do if my order is delayed?

If your order is taking longer than expected, try these steps:

Check your shipping method. Confirm that the expected delivery window for your chosen option has actually passed.
Review your tracking. Use the tracking number from your order to check the carrier's latest status.
Keep monitoring if tracking is moving. Recent scans usually mean the package is still in transit.
Check around if it shows delivered. Look near your delivery area and ask neighbors, family members, or a building reception.
Reach out if it stalls. If tracking hasn't changed for more than 7 days, contact our Customer Care team via live chat or the Contact Us page with your order number and tracking details.

When will my package arrive?

Support conversations often describe delivery as taking around 5 to 9 business days after an order ships, but this is a general estimate and not a guaranteed date. Actual timing depends on your destination, the shipping option chosen, and any of the delay factors above.

For international orders, customs clearance can add time, and any import duties or charges are set by the destination country and may be due on delivery. If you are charged customs duties, keep the payment receipt and send it to us, and we will compensate you for the charge.

Will I get a refund or replacement for a delayed package?

Delayed packages aren't automatically refunded or replaced. When you contact us, we'll usually review the carrier tracking and logistics status first to understand where the package is.

If a package appears stuck, lost, returned, or affected by an unresolved delivery issue, we may investigate with our logistics team, confirm your shipping address, or review options such as a replacement or refund. These outcomes depend on the specific status of your order, so it's best to reach out so we can look into your situation.

If your order includes a shipping-protection service, we may direct you to that provider's claim process when it applies.

In what situations should I contact Customer Care?

Please reach out if:

Tracking hasn't updated for more than 7 days
The package appears lost, stuck, returned, misrouted, or held by the carrier
Tracking says delivered but you can't find the package
A delivery failed, pickup is required, or local carrier instructions are unclear
You received an unusual carrier notice about your shipment
A replacement or exchange hasn't moved after a return was confirmed

When you contact us, please include your order number, the email used at checkout, your tracking number, shipping address, phone number, and any screenshots from the carrier.