Why Does My Shipping Email Show Wrong or Old Details?

Quick Answer

If your order was updated or corrected after you placed it, an automated shipping confirmation may still show the original item, size, or details for a while. In these cases, the version we confirmed with you is what actually ships, even though the email looks unchanged.

If we've already confirmed a change or a replacement with you, you can generally rely on that confirmation rather than the email. If you're unsure, contact our Customer Care team with your order number and we'll confirm exactly what was sent.

Why does my shipping email show the wrong item or size?

When an item or size is corrected after your order is placed, the shipping notification can sometimes still display the previous size or item. This usually happens because the email pulls from the original order details, while the corrected version is what's actually packed and shipped.

If our team confirmed that the correct replacement was arranged, you can rely on that confirmation. The shipping email showing the old size can be disregarded in that situation.

If you don't have a clear confirmation from us that the correct item or size was shipped, please contact us before assuming the wrong one went out, so we can check the order for you.

Why does my shipping confirmation show old order details?

If you requested changes to your order and we processed them, your shipping confirmation may still display the original order details. This doesn't necessarily mean the old version was shipped. When changes have been confirmed, the package can still contain the updated items as intended, even if the email shows the earlier information.

A good first step is to review any earlier messages from our team about your requested changes. If we already confirmed the update, the email is most likely just showing the original details.

How can I be sure what was actually shipped?

The clearest way to confirm is to check what we told you directly:

• Look back at your support conversation for any confirmation of a change, correction, or replacement
• Compare that confirmation against what the email shows
• If they don't match, or you don't have a confirmation, contact us with your order number

We can verify the latest details on your order and tell you exactly what's in your shipment.

In what situations should I contact Customer Care?

Please reach out if:

• Your shipping email shows an item or size that doesn't match what you agreed with us
• You haven't received a clear confirmation that the corrected item or size was shipped
• Your shipping confirmation lists items you didn't expect
• You're unsure whether your requested changes were processed
• You'd simply like reassurance about what's included in your shipment