How Will My Items Be Packaged for Shipping?

Quick Answer

We package your order with care so that your silk items arrive in great condition. When an order contains several items, they're often packed together in one package, though larger orders may sometimes ship in more than one package so each item can reach you as quickly as possible.

If you have a specific packaging request, for example for a gift, contact our Customer Care team with your order details and we'll do our best to help.

Will my items be packed together or in separate boxes?

In many cases, multiple items from the same order are packed together in a single package. Smaller or lightweight silk pieces in particular may be wrapped or boxed together. That said, some orders ship in more than one package, so it's worth checking all packaging carefully when your order arrives. If your order ships in separate packages, you'll receive individual tracking numbers, and the packages may arrive on different days.

How do you protect silk items during shipping?

Because silk is a delicate fabric, items are wrapped and packed to help protect them in transit. If you'd like to know specifically how your order will be prepared, our Customer Care team can look into the details for your particular order.

Can I request gift packaging or special packaging?

If your order is a gift or you have a particular packaging need, the best approach is to contact our Customer Care team before your order ships, with your order number and what you're hoping for. We'll let you know what's possible for your specific order.

What should I do if my packaging arrives damaged?

If the outer or inner packaging arrives torn, crushed, or opened, keep all the packaging and the items, take a few clear photos, and contact our Customer Care team so we can review it. If an item seems to be missing, it's also worth checking whether it was tucked inside another item's wrapping before you reach out. You'll find full guidance in our article on items that are missing, wrong, or damaged on arrival.

In what situations should I contact Customer Care?

Please reach out to our Customer Care team via live chat or the Contact Us page if:

• You'd like to know whether your items will ship together or separately
• Your order is a gift and you have a packaging request
• You have a specific packaging concern about a delicate item
• Your packaging arrived damaged or an item appears to be missing