How Do I Confirm My Payment Was Received?

Quick Answer

For a normal order, the clearest sign that your payment went through is your order confirmation email: if your card is authorized, payment is taken immediately and we email you to confirm your order was successful. If your card is not authorized, payment is not taken and we email to let you know.

If our Customer Care team asked you to make a separate payment, for example for an exchange, resend, or replacement, simply reply to that same support conversation after paying and include your payment details so we can confirm receipt.

When am I charged for my order?

When you place a standard order, the timing depends on whether your card is authorized:

• If your card is authorized, payment is taken immediately and you receive an email confirming your order was successful.
• If your card is not authorized, payment is not taken, and we email to let you know that your bank or card issuer would not authorize the payment.

Please note that even when a payment is not authorized, it may briefly look as though we have taken the money, because some card issuers reserve the amount for a short period before releasing it. If you see a pending amount that does not match a confirmed order, your bank or card issuer can tell you when it will be released.

How do I know my order went through?

Look for your order confirmation email, including in your spam or junk folder. A confirmation email is your sign that the order was placed and payment was authorized. If you were charged but did not receive a confirmation email, contact us so we can check whether the payment is linked to an order.

I made a payment through a link from support. How do I confirm it was received?

If our team arranged a separate payment for you, for example a price difference, exchange, resend, or replacement, complete the payment using the link or method we provided, then reply to the same support conversation. To help us confirm it quickly, include one or more of the following:

• A payment confirmation screenshot
• The payment order number or confirmation number
• Your original order number
• The product, size, or color you discussed with us

Once we confirm the payment, we will continue with the arrangement and share tracking or a shipping confirmation when your new parcel ships.

Why does my shipping email still show the original item after an exchange?

In some exchange or replacement cases, an automated shipping email may still display the original order details even after we have arranged the corrected item. If the details look unclear, contact us before assuming the request was not processed, and we will confirm what is being sent.

In what situations should I contact Customer Care?

Please reach out if:

• You were charged but did not receive an order confirmation email
• You are not sure whether your payment screenshot or order number was enough for us to verify a payment
• Your shipping confirmation shows the original item instead of the agreed exchange or replacement
• You need tracking details after a confirmed exchange, resend, or replacement payment
• You see a pending or held amount that does not match a confirmed order

If a payment shows as pending or you do not recognize a charge, your bank or card issuer can also help, as some holds and authorizations are managed on their side.